Shipping policy
Shipping Policy
1. Shipping Locations
We proudly ship Australia-wide! Whether you're in a major city or a regional area, Australia Post will deliver your Neon Arcade order(s) straight to your door. At this time, we do NOT offer international shipping.
2. Processing & Dispatch Times
- Same day shipping if orders placed before 11 am.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is dispatched, you will receive a tracking number via email or SMS.
3. Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping (Estimated delivery: Same state: 3-5 business days. Interstate: 4-7 business days.)
- Express Shipping (Estimated delivery: Same state: 1-2+ business days. Interstate: 2-3+ business days.)
Delivery times may vary due to factors such as courier delays, weather conditions, or peak periods.
4. Shipping Fees
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Orders over $200 AUD may qualify for FREE STANDARD SHIPPING.
- Express shipping and remote area surcharges may apply.
5. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number to monitor its journey. You can check the delivery status via Australia Post.
6. Lost, Delayed, or Damaged Shipments
- If your package is delayed beyond the estimated timeframe, please contact us at support@neonarcade.com.au for assistance.
- If your package is lost or arrives damaged, please report it within 3-business day of delivery. We will work with the courier to resolve the issue as soon as possible.
7. Returns Due to Shipping Issues
If your order arrives damaged or is incorrect, please refer to our **Return & Refund Policy** for instructions on how to initiate a return.
8. Contact Us
For any shipping-related inquiries, reach out to our customer support team at support@neonarcade.com.au